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Technology Operations Representative

Overview
We are seeking a Technology Operations Representative to represent our company at our prestigious client?s sites.
Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.
If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Responsibilities
+ Level I servicing, which consists of minor repairs, replenishment of toners, paper jam clearance and general cleaning
+ First level training on all Canon devices (basic device operation, mailbox set up, authenticating via PaperCut, etc)
+ Level 1 support for PaperCut troubleshooting and escalation to third party vendor for technical support
+ Prioritizing and scheduling all FM Services (installations, device moves, service calls, device removals)
+ Conducting quality control inspections on all fleet devices to ensure optimal performance
+ Placing service calls and monitoring spare parts and supply inventory
+ Meter read capture and remote device monitoring via Netaphor Site Audit
+ Monthly and quarterly analysis and reporting
+ Toner ordering and inventory management
+ Serve as first point of contact for the client?s IT department and for departments requesting service or supplies
Coverage Area: Queens Area
Qualifications
Qualifications include a High School Diploma (college degree preferred), 1-2 years experience working in a customer service oriented environment, excellent customer service skills, ability to work independently, demonstrated technical aptitude and ability to multi task. Must be proficient in Microsoft Word, Power Point and Excel.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans
Job ID _16346_
Category _Business Services - Facilities Management_


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